Shipping policy

Shipping and Delivery Policy

Last updated: August 4, 2026

Digital Services Only

EmpireKeep primarily provides digital services, consultations, software access, account-based tools, reports, and related professional support.

We do not ordinarily sell or ship physical products. As a result:

  • Physical shipping is not required;

  • Shipping fees do not ordinarily apply;

  • No delivery carrier or tracking number is provided; and

  • Services are delivered electronically.

Order Confirmation

After completing a purchase, you should receive an order confirmation at the email address provided during checkout.

Please review your spam, promotions, or junk folder if the confirmation does not appear in your primary inbox.

Electronic Delivery

Depending on the service purchased, delivery may include:

  • Account-access instructions;

  • Onboarding instructions;

  • A consultation scheduling link;

  • Email confirmation;

  • Digital documents or reports;

  • Access to software features;

  • A request for additional information; or

  • Communication from an EmpireKeep team member.

Account access, onboarding instructions, scheduling details, or service confirmation are generally provided within 24 hours of a successful purchase.

Orders placed during weekends or public holidays may be processed on the next business day.

Some services require additional information, documents, scheduling, or customer action before work can begin.

Delivery Delays

Electronic delivery may be delayed if:

  • The payment remains pending or requires verification;

  • The email address provided at checkout is incorrect;

  • Additional identity or transaction verification is required;

  • Required information or documents have not been provided;

  • The service requires an appointment;

  • A technical issue affects email or account access; or

  • The order was placed outside normal business processing periods.

We will make reasonable efforts to resolve delivery issues promptly.

Incorrect Email Address

You are responsible for entering a correct and accessible email address during checkout.

If you entered an incorrect email address, contact us with your:

  • Full name;

  • Order number;

  • Correct email address; and

  • Payment confirmation.

We may request additional information to verify that you are the purchaser.

Account Access

Where the purchased service includes account access, access is provided only to the authorized customer or users approved by the customer.

You are responsible for keeping login credentials confidential and for promptly reporting unauthorized access.

Consultations

Where your purchase includes a consultation, delivery occurs through the scheduling and completion of the consultation.

Available dates and times may depend on staff availability, time zones, weekends, and public holidays.

No Physical Delivery

Unless a product page expressly states otherwise, your purchase does not include:

  • Physical shipping;

  • Printed documents;

  • Courier delivery;

  • International freight;

  • Customs clearance; or

  • Physical merchandise.

Contact Us About Delivery

Contact us if you have not received your confirmation or access instructions within the expected period.

Email: support@empirekeep.com
Alternative email: empirekeep@empireplatforms.com
Telephone: +91 91 2450 9022

Please include your name, order number, and the email address used at checkout.